Frequently Asked Questions (FAQs)

What products do you sell?

We specialise in leather bags designed with refined craftsmanship, functional designs, and timeless colours. Our collections focus exclusively on leather accessories. 👜✨

Where do you ship?

We currently ship throughout the United States.

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.

How long does delivery take?

Orders are processed within 2–3 business days (Monday–Friday).

After processing:

  • Transit time: 4–9 business days (Monday–Friday)
  • Total estimated delivery time: 6–12 business days

Delivery times are estimates and may vary due to carrier delays or external factors.

How much does shipping cost?

We offer free shipping on all US orders, with no minimum purchase required.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your delivery progress.

We also have a dedicated Tracking Page on our website where you can enter your tracking number to check the latest status of your order at any time.

What is your return & refund policy?

We offer a 30-day return & refund policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible: The item must be unworn or unused
  • Tags must be attached
  • The item must be in its original packaging
  • Proof of purchase is required

To start a return, contact us at info@grshd.com

Items returned without prior approval will not be accepted.

What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@grshd.com so we can review the issue and provide assistance.

How are refunds processed?

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Refunds are issued to your original payment method
  • Processing occurs within 10 business days
  • Your bank or card provider may require additional time to complete the transaction

If more than 15 business days have passed since refund approval, please contact us at info@grshd.com

Contact Information

Store name: Grshd

Company name: Novyx Studios

Company Address: 60 PAYA LEBAR ROAD, #6-28, PAYA LEBAR SQUARE, SINGAPORE 409051

Warehouse Address: 402 Webster St, Oakland, Alameda, CA, 94607-4124

Company nr: 53514716C

Phone: +1 (609) 459-4811

Email: info@grshd.com

Monday to Friday | 09:00 – 17:00 (GMT-8)

Weekends | 11:00 – 16:00 (GMT-8)